Tagged in: Mobile Wallets

Is a Cashless Society Really a Good Thing?

More and more countries are leaning towards cash-free economies, where the need for paper money would be completely eliminated.

Though some feel that a digital economy would offer a number of benefits, such as increased security and decreased counterfeiting, others feel that a such a world would usher in a new era of Big Brother.

India Leads the Push for a Cashless Economy

India recently made headlines with its aggressive demonetization policies.

Ostensibly to combat counterfeit currency, corruption, and black money, on November 8th, Prime Minister Modi invalidated 86% of the nation’s circulating currency. In an announcement that took many by surprise, he stated that existing 500- and 1000-rupee notes would only be valid for 4 more hours, after which they would have to be exchanged for newly designed banknotes.

In India, 90% of transactions are made in cash, almost half of the population doesn’t have a bank account, and 1 billion Indians are without smartphones. So it’s no surprise that this move caused a significant amount of chaos. Long ATM lines, unpaid wages, and the emergence of a barter economy are just a few issues that have arisen since the transition.

Critics have claimed that the problems India is trying to fix – black money and corruption – are unlikely to be affected, since such criminals often hold money in overseas bank accounts and property holdings.

Despite these downsides, proponents feel that cashless is king. E-money stocks have surged, digital payments have soared, and India’s IT Minister predicts that the country’s digital economy will grow to $1 trillion over the next few years.

Some even predict that POS will become “redundant,” or at least look completely different, since people will “just use their thumb” to pay.

The Worldwide Trend Away from Cash

Other countries, from Zimbabwe to Korea to Sweden, are also leaning towards cash-free economies. Each country has its own reasons. As mentioned in the November newsletter, Zimbabwe’s diminishing cash supply has rendered much of the nation reliant on debit cards.

Other countries also feel that a cashless future is at hand.

Sweden, for instance, is at the forefront of the cashless movement. In part due to the expediency and efficiency offered by digital payments, the country is slowly transitioning to plastic and digital payment options. Many of the country’s banks, for instance, no longer dispense cash.

Korea is also leaving paper currency in the past.

Koreans are carrying less cash and using more credit cards each year, which is a good thing, according to the head of the research center at the Credit Finance Institute. A digital economy, he claims, will cut costs as well as crime and corruption. The Bank of Korea is planning for a country without cash by 2020.

Is America Next?

A 2014 survey by Bankrate.com found that 1 in 10 Americans carried no cash in their wallets. Younger generations, also, are even using digital payment services, like Venmo or Paypal, to exchange cash and reimburse one another for expenses.

Despite the fact that America leads the world in most areas of technology, including POS and payment processing, many still cling to paper money.

Former Treasury chief of staff Mark Patterson stated that many Americans still dislike paying with devices. And, he adds, many Americans remain “unbanked, making electronic payments impossible. As long as there are babysitters, bellhops, doormen, street vendors, and Christmas stockings, there will be cash.”

Pros and Cons of a Cash-Free World

In a world without paper currency, there would be no reason to hold up a retail store. And there would be fewer reasons to mug someone or snatch a bag on the street. Though digital currency may be vulnerable to cybercrime, the threat of physical violence would be significantly reduced.

Although paper money has its drawbacks, it also allows offers a certain degree of financial freedom to the individual, who can store physical cash in safe places.

Some worry that a digital-only world would hand over far too much power to the government. If the government or a bank decided to freeze a person or a business’s bank accounts, for instance, then they would be completely financially paralyzed.

And, as mentioned, cash lets waiters, bellboys, and babysitters to accept tips for their services.

Though a cash-free society may not happen within the next few decades, if an emerging economy like India can make the push for a cashless economy, then don’t be surprised if the rest of the world eventually makes the shift.

Versatility – The Key Trait of Tomorrow’s Successful POS System

As technology becomes more advanced, customers continue to demand more from their shopping experiences, both online and offline.

To meet the needs of both retailers and shoppers, POS systems are becoming more and more versatile in the services they offer.

When debit and credit card readers were first introduced, they began to transform the way we make purchases. Current POS systems encompass a wide range of business functions, such as cashless transactions to data collection.

Today, keeping the customer happy in a competitive marketplace means offering a superior “customer experience.”

In other words, it is the retailer’s job to make the entire shopping journey, from product selection to checkout, as pleasant and user-friendly as possible.

How Versatile POS Systems Help the Retailer and the Customer

Business owners are certainly aware that a POS system can automate or semi-automate many business tasks, from inventory to order entry to data collection.

However, as technology and new payment methods continue to advance, versatile POS systems will become even more necessary.

Here are just a few of the diverse features that retailers should pay attention to when looking at the evolving POS market:

Cashless and Digital Wallet Capabilities

Though digital wallets – the ability to pay directly from your smartphone – have their fair share of skeptics, the number of digital payment options continues to grow. And the number of customers using these digital wallets also continues to grow.

Android Pay, Google Wallet, and Apple Pay are among the biggest names. But many other companies are jumping onto the bandwagon, including Chase Bank, Amazon, Alibaba, Samsung, and others.

Delays in adoption are due to security concerns, as well as slow adoption rates by both customers and retailers.

However, the sheer number of digital wallets being implemented suggests that this may become more than just a fad.

EMV Compliance

Another major trend we see in the payment processing world is the transition to EMV credit card readers.

On October 1st, 2016, banks shifted liability for fraud cases over to businesses, in cases where those businesses had not adopted chip-enabled card readers.

Though some argue that this is no reason to panic – after all, no one will be arrested if they aren’t EMV compliant – it’s clear that banks and industry leaders are aggressively pushing for EMV adoption.

And, as they do, more and more customers are being issued these cards, and security concerns may drive some people to shop where EMV cards are accepted.

Mobile POS Integrations

The biggest benefit to mPOS solutions is their portability.

They can be used on the floor, in the field, or wherever your staff happen to be. These systems often include a host of other functions, from cloud updates to design flexibility to data collection.

POS vendors are also continuing to introduce new integrations, such as mPOS devices that are able to accept both EMV cards and digital wallets.

Though mPOS devices are still in the minority, they are currently the most versatile devices, and may prove to be the standard at some point in the future.

Tomorrow’s POS Integrations

Although the POS and payment processing industries have encountered obstacles during their growth, expect technology to offer more integrations in the coming years.

Expect to see POS systems that offer even more advanced technologies and functions, such as:

  • Age Verification
  • QR / Bar Code Scanning
  • Acceptance for All Major Digital Wallets
  • Contactless Cards

Ultimately, the POS systems of tomorrow will be much more versatile than today’s most current models, making life easier for both retailers and customers.

The Bottom Line

If you want to keep up with the demands of your busy customers – and stay competitive – it pays to keep an eye on the busy world of payment processing.

The checkout line has a significant impact on customers’ wait times, their retail experience, and their perception of a brand or company.

Though all new technologies have an adoption curve, the history of credit cards shows how new technologies can eventually become the norm. In a few years’ time, all retailers may be using versatile POS systems that do much more than read magnetic stripes.

Why Businesses Are Slow to Jump on the Mobile Wallet Bandwagon

It’s been over five years since Google released their first version of a mobile wallet, and since then many other companies have followed suit.

Here are a few of the bigger companies jumping on board the mobile wallet bandwagon:

  • Apple
  • Samsung
  • Walmart
  • Chase Bank

Mobile wallets provide consumers with the ease of using a smartphone as their main source of payment – eliminating the need for traditional wallets, plastic debit/credit cards, and cash. The idea makes perfect sense, yet the majority of shoppers have not jumped onto the bandwagon.

Of all the technological developments that are taking place, what seems to be wrong with this one?

David Salisbury of Star Cloud Services has a few ideas:

 

1. Retailer Acceptance

If the hope is for consumers to use their mobile device as a universal payment platform, then retailers and businesses would need to participate.

However, many business owners have not made the switch to POS systems that accept mobile wallets. Or, if they have, they may only accept certain versions.

For a business to convert its existing POS system, it would have to apply updates that can get quite expensive. Many small business owners simply don’t have the funds necessary to adapt to this necessity.

2. Inability to Store Picture ID & Other Vital Card Information

When it comes to shopping, consumers have more to worry about than cash or credit.

An individual’s wallet may hold dozens of different card types at any given time, including:

  • Driver’s License, or Picture ID
  • Individual Store Credit Cards
  • Shopping Reward Program Cards

Until a mobile wallet is able to store all necessary information for any card type, it seems unlikely that shoppers will be getting rid of their billfolds.

3. Itemized Digital Receipts

Digital receipts that are received through mobile wallets don’t currently offer itemization.

This is problematic for both shoppers and retailers. The amount of time it will take to handle returns, exchanges, or other post-purchase questions would be much greater using digital wallet receipts.

In essence, they serve more as payment verification than anything else.

Conclusion: These Problems are Fixable

It seems quite likely that we’ll eventually see a major rise in mobile wallet usage, once these obstacles are overcome.

If developers consider the previous issues, consumers will be much more willing to use their products, and the entire process can be successfully streamlined.